COMMUNICATIONS SPECIALIST I

1723L1

Pay Grade:  18

DEFINITION OF WORK

Summary

This is work in transmitting and receiving messages to and from law enforcement or public safety personnel in accordance with regulations of the Federal Communications Commission. Emphasis is placed upon receiving training and gaining experience.

Work involves transmitting and receiving messages and alarms on two-way radio systems and data entry terminals (CRT), teletype, telephone, and in person. Work includes learning to operate a base station two-way radio; transmitting and receiving messages to/from law enforcement or public safety agencies and personnel; monitoring location and status of law enforcement personnel; operating a data entry terminal to send, relay, and receive inter-state and intra-state information; providing information and services to the general public; monitoring alarms and warning systems; and properly maintaining logs, records and other reports.

Standard Classification Factors

Supervision Received - LEVEL A: "Under immediate supervision…" "Immediate" means that the employee has little or no authority to select alternative work methods or to render independent judgments of any consequence. Each task is performed according to detailed instructions, written or oral. Assignments are usually for a short duration and when completed are usually checked for accuracy, adherence to instructions and established regulations, as well as the worker’s rate of performance.

Difficulty - LEVEL A: Routine… Where the work is usually repetitive and the employee works from detailed instructions, the difficulty is usually limited to accuracy and speed.

Complexity - LEVEL A: Work is a simple or routine nature requiring very little analytical thought. Tasks are clearly defined, highly organized, closely related and often repetitive. Few if any alternatives exist for methods or procedures to be used. Work is usually in the form of specific assignments and is closely reviewed for accuracy and progress. When guidelines exist at this level, they are usually detailed, easy-to-follow instructions that cover all or most of the important aspects of the work. Workers at this level can readily determine the actions which need to be taken.

Consequence of Actions or Decisions - LEVEL B: Consequences of actions or decisions at this level are minor as the work is normally reviewed regularly and errors are usually detected in following operations. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal.

Contacts - LEVEL A: The purpose of the contact is to obtain, clarify, give or screen established factual information, regardless of the type (i.e., easily understood or technical) within a well-defined relationship. Normal communication skills are required.

Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will.

Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote.

Supervision/Leadership - LEVEL A: No supervisory or leadership responsibility; may explain work instructions or assist in training others.

Distinguishing Features

Differs from Communications Specialist II class in which incumbents may have functional leadership responsibilities and are full-performance workers.

EXAMPLES OF WORK PERFORMED

Develops competency in the procedures and operation of a base station two-way radio in order to maintain continuous contact between officers and other law enforcement/public safety agencies; learns appropriate radio codes and phraseology.

Learns techniques for the proper methods of receiving and transmitting messages using two-way radio, and other receivers, and to understand the content of simultaneous multiple voice transmissions.

Monitors the status and location of on-duty personnel through the use of radio contacts, maps, and duty rosters.

Learns to properly operate a data entry terminal (CRT) to send, relay, and receive inter and intra-state information; learns NCIC, NLETS, and ASTRA codes and formats.

Coordinates communications under life threatening situations and emergency conditions.

Monitors alarms and warning systems such as National Weather Service teletype and security alarms.

Provides information to the general public regarding traffic laws, weather conditions, and motor vehicle regulations through use of telephone and personal contact.

Maintains logs, records, and required reports in conformity with FCC Regulations and agency policy.

REQUIRED KNOWLEDGE, ABILITIES AND SKILLS

Knowledge

Knowledge of basic communication signals, format procedures.

*Knowledge of English grammar, spelling, syntax, vocabulary, and pronunciation rules and usage.

Abilities

*Ability to type both alpha and alpha-numeric figures quickly and accurately.

*Ability to read a map to locate field units.

*Ability to locate and use reference sources.

*Ability to follow oral and written instructions.

*Ability to speak using good clarity, tone, volume, syntax, grammar, and inflection/modulation.

*Ability to read multiple computer terminals and printouts quickly and accurately.

*Ability to accurately remember oral and written information.

*Ability to establish and maintain effective working relationships with co-workers, agency employees, and the general public.

*Necessary at Entry

MINIMUM REQUIREMENTS:

High school diploma or equivalent.

Necessary Special Requirements

Hearing must be correctable to a range that will allow normal radio and telephone conversation with field units.  Vision must be correctable to a range that will allow reading of computer display terminals, maps and printouts quickly and accurately. Applicants must be free of felon convictions.

NC:   12/93
REV: 12/95
REV: 09/96
REV: 10/98
REV: 02/00
REV: 08/05
REV: 06/08