Pay Grade:  24



This is administrative work directing limited activities necessary to implement the objectives of an agency, program or organizational unit.

Work involves revising and implementing procedures through application of established policy; directing and performing staff support activities in the areas of physical and human resource management; administering fiscal operations; and/or providing daily program administration.

Classification Factors

Scope - LEVEL A: Responsibilities are generally limited to administering a single aspect of an agency, program or organizational unit.

Impact - LEVEL A: Consequences of actions may affect operations of other units or the program as a whole. Errors may cause minor inefficiency while costs due to errors may be significant.

Complexity - LEVEL A: Work requires a basic knowledge of general office and administrative practices and government functions in addition to technical competence in the assigned area.

Difficulty - LEVEL A: Decisions are made within the framework of established routine, procedural, policy, and regulatory guidelines; exceptions to the rule are enacted upon after approval of a superior.

Supervision Exercised - LEVEL A: Supervision is not a primary duty; however; incumbent may assign, monitor, train and/or coach clerical and/or service staff on a daily or project basis. Provides input into or conducts performance appraisals.

Financial Responsibility - LEVEL A: Oversees the monitoring of expenditures.

Distinguishing Features

Differs from Public Service Administrator II class in which incumbents administer multiple support or program activities; recommend and approve expenditures within set limits; interpret regulations and policies; and typically supervise technical, clerical and/or service staff.


Directs activities limited to administering a single aspect of an agency, program or organizational unit such as inventory or records system management, office equipment and space layout, fiscal operations, student financial aid, hospital admission and dismissal, and reference material maintenance.

Gathers data for and assists in budgetary, federal grant, statistical, financial and other requested reports; reviews and recommends changes to procedures to ensure compliance with policy; prepares and updates procedural manuals and related instructional materials.

Participates in seminars, workshops, conferences, and in-service training sessions, hearings or related meetings accepting responsibility for task and maintenance functions of a team.

Directs the determination of appropriate charges for services provided; oversees procedures for the assessment and collection of reimbursable and chargeable services; assists in the development of computerized management and fiscal systems to monitor services and other chargeable activities; ensures that work outcomes result in improved customer satisfaction.

Interfaces with information resource management to gather data, study processes, identify problems and to utilize technological analytical tools for the purpose of formulating solutions.

Establishes, monitors and renews contractual or leasing agreements on hardware maintenance, software license, telecommunication and office equipment, office space, or contract service providers.

Recruits, trains, coaches and mentors specialized and clerical personnel; assigns, reviews and evaluates work; uses problem solving methods and appropriate tools to improve processes.



Knowledge of principles and practices of administration.

Knowledge of diverse human behavior in organizations and appropriate management techniques that foster teamwork, creativity and problem solving.

*Knowledge of accounting principles.

*Knowledge of general methods and procedures in the area of responsibility.

Knowledge of state and federal laws, rules and regulations.

Knowledge of total quality management methods of analyzing processes and identifying customer expectations.


*Ability to exercise independent judgment in evaluating situations and making decisions.

*Ability to communicate effectively through both oral and written communication.

*Ability to plan and project future operating needs in terms of fiscal requirements and staff changes.

*Ability to operate personal computers and software.

*Ability to contribute to the development and cohesion of a work team.

*Necessary at Entry


Six months of experience in providing direction necessary to implement the objectives of an agency, program or organizational unit. Education may be substituted for experience as determined relevant by the agency.

NC:   12/94
REV: 12/95
REV: 10/98
REV: 02/00
REV: 08/05

Occupational Specifications