Pay Grade: 27



This is administrative work directing complex, related activities necessary to implement the objectives of an agency or program.

Work involves interpreting technical guidelines, regulations, policies and other materials to revise and implement procedures through application of established policy; directing and performing staff support activities in the areas of physical and human resource management; approving fiscal transactions within set limits; and/or providing daily program administration of a variety of activities.

Classification Factors

Scope - LEVEL B: Responsibilities encompass multiple support or program activities within an agency or large organizational subdivision.

Impact - LEVEL A: Consequences of actions may affect operations of other units or the program as a whole. Errors may cause minor inefficiency while costs due to errors may be significant.

Complexity - LEVEL B: Work requires interpreting guidelines, regulations, policies and laws; using knowledge of general administrative practices and government functions to revise and implement procedures; in addition to technical competence in the assigned area.

Difficulty - LEVEL A: Decisions are made within the framework of established routine, procedural, policy, and regulatory guidelines; exceptions to the rule are enacted upon after approval of a superior.

Supervision Exercised - LEVEL B: typically involves limited supervisory responsibility which entails performing as a "first line supervisor". Assigns, monitors, trains and/or coaches on a daily or project basis; provides input into or conducts performance appraisals and recommends; oversees clerical, service and/or technical staff.

Financial Responsibility - LEVEL B: Recommends and approves expenditures within set limits; takes corrective action; oversees the monitoring of expenditures.

Distinguishing Features

Differs from Public Service Administrator I class in which incumbents administer a single support or program activity, oversee expenditures and do not interpret regulations and policies; and where incumbents either perform duties without the assistance of subordinate staff or with limited non-technical staff.

Differs from Public Service Administrator III class in which incumbents administer multiple complex, diverse support or program activities, authorize expenditure and interpret regulations and policies; and supervise paraprofessional, administrative, and/or technical staff directly or through subordinate supervisors.


Directs some or all of the major staff services of an agency, hospital or institution, prepares and develops supporting data and presents budget estimates and requests; directs departmental personnel, purchasing, information technology, storekeeping or other related services; performs public relations and liaison duties; promotes cooperation, communication, and coordination within the agency and with other agencies and the public.

Oversees the licensure and certification functions for a regulatory board or state agency.

Directs administration of financial accounting and reporting for centralized units such as agency grants, contracts, real estate leases; determines availability of funds to support expenditure; monitors for billing contractual compliance.

Coordinates delivery of services in assigned program with other units, divisions or agencies. Supervises staff within assigned program, providing guidance and training in program application.

Prepares and maintains a variety of reports and financial documents such as the agency or section budget, inventory, federal grant reports and EEO compliance reports; reviews purchase orders, vouchers, bills and other information in order to approve requested merchandise or reimbursements.

Interfaces with information resource management to gather data, study processes, identify problems and to utilize technological analytical tools for the purpose of formulating solutions.

Supervises record keeping completed by subordinates, assigns work among technical and clerical personnel, establishes priorities for completion of work and provides guidance and final determination regarding proper maintenance and release of historical data.

Attends agency and departmental staff meetings to formulate agency procedures, determine operational needs and propose revisions to applicable laws and regulations that support and focus on the vision, mission and goals of the organization and work team.

Establishes a system to detect weaknesses and inadequacies in services and procedures, determines whether needs are being met and makes changes to correct deficiencies and consistently satisfy customers.

Resolves the most complex problems and complaints insolvable by subordinate staff; encourages creativity, teamwork, employee involvement and the use of quality improvement tools and processes among peers and subordinates.



*Knowledge of principles and practices of administration.

Knowledge of diverse human behavior in organizations and appropriate management techniques that foster teamwork, creativity and problem solving.

*Knowledge of accounting principles.

*Knowledge of general methods and procedures in the area of responsibility.

Knowledge of state and federal laws, rules and regulations.

Knowledge of total quality management methods of analyzing processes and identifying customer expectations.


*Ability to exercise independent judgment in evaluating situations and making decisions.

*Ability to analyze and interpret written material for application to daily work.

*Ability to communicate effectively through both oral and written communication.

Ability to develop and install complex administrative procedures and operations, and to evaluate their efficiency and effectiveness.

Ability to provide effective team leadership.

Ability to identify, share and be receptive to new ideas.

*Necessary at Entry


One year of experience in providing direction necessary to implement the objectives of an agency, program or organizational unit. Education may be substituted for experience as determined relevant by the agency.

NC:   12/94
REV: 12/95
REV: 10/98
REV: 02/00
REV: 08/05

Occupational Specification