Pay Grade:  21



This is supervisory work over custodial work units responsible for the cleaning and housekeeping of a number of buildings

Standard Classification Factors

Supervision Received - LEVEL B: "Under general supervision…" Employees working under general supervision usually receive some instructions with respect to the details of most assignments but are free to develop their own work sequences within established procedures, methods and policies. They are often physically removed from their supervisor and subject to only periodic checks.

Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category.

Complexity - LEVEL B: Work is of a structured nature including duties that have several related steps. This level involves simple analysis of data, identification of easily distinguishable facts and recognition of differences in related situations. Workers at this level exercise limited independent judgment in determining methods or procedures to be used in making minor decisions. Work is normally controlled by frequent review and consultation with supervisors. When guidelines exist at this level, they are usually specific and aid in determining an approach to problems or situations. Workers at this level must be able to identify basic differences in situations to determine the actions which need to be taken.

Consequence of Actions or Decisions - LEVEL B: Consequences of actions or decisions at this level are minor as the work is normally reviewed regularly and errors are usually detected in following operations. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal.

Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required.

Physical Demands - LEVEL B: The work requires light physical exertion. The employee may be required to perform handling activities with lightweight or easily moved items (e.g. books, file folders, boxes of office supplies, small machine parts, etc.); perform moving activities for brief periods; operate light equipment; perform repetitive motions for brief periods; confined to a work area.

Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote.

Supervision/Leadership - LEVEL D: Involves administrative supervision responsibility. As a "first line supervisor", the primary responsibility involves scheduling, supervising and evaluating employees who perform the same or similar work. Responsible for recommending hiring and disciplinary actions to a higher level of authority. As a "project manager" may direct the activities of project leaders to develop plans and criteria and to evaluate progress and results for one or more projects.

Distinguishing Features

Differs from the Custodial Manager class which is responsible for custodial and housekeeping services for the facility.


Plans, assigns, reviews and evaluates the work of multiple work units of custodial and housekeeping personnel which may include the use of students, inmates and/or clientele, performing a variety of housekeeping tasks and operating standard cleaning equipment; prepares work schedules.

Orders supplies and cleaning products; writes reports and keeps records/inventories.

Inspects buildings for conformance to sanitation and safety standards.

Reviews new product literature; demonstrates product usage; evaluates products for use according to agency standard.

May be responsible for all housekeeping activities in the absence of Custodial Manager.



*Knowledge of the materials, methods, and practices used in housekeeping operations.

*Knowledge of the operation, use, and care of vacuum cleaners, scrubbing machines, polishing machines, and other janitorial equipment.

*Knowledge of the principles and techniques of supervision.

*Knowledge of the principles of inventory control.

*Knowledge of health, sanitation and safety procedures.


Ability to work effectively with fellow workers and others.

Ability to establish and maintain effective working relationships with subordinates.

*Ability to keep records and prepare reports.

*Ability to assign and supervise the work of subordinates and to train and instruct employees.

*Ability to maintain and organize filing and record keeping systems.

Ability to supervise multiple custodial work units.

*Necessary at entry


One year of experience in custodial work.

NC:   12/88
REV: 12/95
REV: 11/96
REV: 10/98
REV: 02/00
REV: 11/01
REV: 08/05
REV: 06/07
REV: 06/08
REV: 07/08
REV: 06/09
REV: 06/10