Pay Grade: 23



This is managerial work directing all activities of an institutional housekeeping department.

Standard Classification Factors

Supervision Received - Level D: "Under general direction…" Employees at this level are usually in charge of a large and important organizational unit. They plan and carry out assignments with little supervision. They report regularly to a superior, usually by means of occasional conferences, to discuss work progress or new problems which require advice from above. This designation will pertain to classes with a high order of independence.

Difficulty - LEVEL B: Average… Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category.

Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation.

Consequence of Actions or Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial.

Contacts - LEVEL C: The purpose of the contact is to influence, motivate, conduct interviews, make formal presentations or counsel to achieve common understanding or solutions to problems when the information is sensitive in nature or the individuals or groups are skeptical or uncooperative. Communication techniques and well developed communication skills become an important requirement at this level.

Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will.

Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote.

Supervision/Leadership - LEVEL D: Involves administrative supervision responsibility. As a "first line supervisor", the primary responsibility involves scheduling, supervising and evaluating employees who perform the same or similar work. Responsible for recommending hiring and disciplinary actions to a higher level of authority. As a "project manager" may direct the activities of project leaders to develop plans and criteria and to evaluate progress and results for one or more projects.

Distinguishing Features

Differs from the Custodial Supervisor II class which is second line supervisory in nature.


Directs and manages all housekeeping services; approves procedures for the proper use of equipment and supplies.

Establishes and reviews procedures and policies for the provision of housekeeping services.

Prepares department budget, projecting personnel, equipment, maintenance and supply expenditures.

Approves or recommends selection of employees and the evaluation and review of employee performance. Coordinates all grievance and disciplinary matters.



*Knowledge of the materials, methods, and practices used in housekeeping operations.

*Knowledge of the operation, use, and care of vacuum cleaners, scrubbing machines, polishing machines, and other janitorial equipment.

*Knowledge of the principles and techniques of supervision.

*Knowledge of the principles of inventory control.

*Knowledge of health, sanitation and safety procedures.


*Ability to keep records and prepare reports.

*Ability to assign and supervise the work of subordinate supervisors and to train and instruct employees.

Ability to maintain and organize filing and record keeping systems.

Ability to train employees in cleaning and other housekeeping duties.

*Ability to assess and analyze production, cost, and personnel and equipment performance records and to prepare budget requests and other reports pertaining to continuing or proposed operations.

*Necessary at entry


One of year of experience in custodial work, including two years of supervisory/leadership experience. High school diploma or equivalent

NC:   12/88
REV: 12/95
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