Abolished 10/07

COLLECTOR TRAINEE

4250A1

Pay Grade: 13

DEFINITION OF WORK

Summary

This is work in collecting delinquent taxes and revenues owed to the State.

Work involves completing a one year training program to develop technical competence in contacting delinquent debtors to obtain payments of taxes, fees, returned checks or other debt obligations. Work also involves handling the uncomplicated debt collection cases. Work includes attempting to locate debtors; contacting employers and banks to verify employment or financial status of debtors; and setting up payment plans or agreements with debtors or their representatives. Work also includes requesting warrants to seize or attach assets and execution orders to garnish wages.

Standard Classification Factors

Supervision Received - LEVEL A: "Under immediate supervision…" "Immediate" means that the employee has little or no authority to select alternative work methods or to render independent judgments of any consequence. Each task is performed according to detailed instructions, written or oral. Assignments are usually for a short duration and when completed are usually checked for accuracy, adherence to instructions and established regulations, as well as the worker’s rate of performance.

Difficulty - LEVEL A: Routine… Where the work is usually repetitive and the employee works from detailed instructions, the difficulty is usually limited to accuracy and speed.

Complexity - LEVEL B: Work is of a structured nature including duties that have several related steps. This level involves simple analysis of data, identification of easily distinguishable facts and recognition of differences in related situations. Workers at this level exercise limited independent judgment in determining methods or procedures to be used in making minor decisions. Work is normally controlled by frequent review and consultation with supervisors. When guidelines exist at this level, they are usually specific and aid in determining an approach to problems or situations. Workers at this level must be able to identify basic differences in situations to determine the actions which need to be taken.

Consequence of Actions or Decisions - LEVEL B: Consequences of actions or decisions at this level are minor as the work is normally reviewed regularly and errors are usually detected in following operations. Errors may be disruptive to co-workers or may cause minor inefficiency. Costs due to errors are minimal.

Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required.

Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will.

Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote.

Supervision/Leadership - LEVEL A: No supervisory or leadership responsibility; may explain work instructions or assist in training others.

Distinguishing Features

Differs from the Collector class which involves handling assigned cases without close supervision, and includes training, orienting and providing technical assistance to lower level collectors.

EXAMPLES OF WORK PERFORMED

Receives training and gains experience in accessing and reading computer terminal screens; calculating penalty and interest due; setting up pay plans; preparing adjustment, warrants, or garnishment documents; obtaining financial information; phone and collections techniques; and explaining applicable laws, regulations and policies.

Contacts debtors to obtain payments of taxes, fees, returned checks, and other debt obligations.

Determines amount of penalty and interest due.

Processes settlements, agreements or payment plans having supervisory approval; identifies accounts which require issuance of warrants; and documents collection activities, telephone contacts, and relevant information about status of accounts.

Explains to clients, ways to lessen or pay the debt owed.

REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS 

Knowledge

*Knowledge of basic mathematics.

*Knowledge of English usage and written communications.

Abilities

*Ability to understand and apply laws, regulations, policies and procedures.

*Ability to analyze records and to detect and explain errors and irregularities to others.

*Ability to maintain accurate records.

*Ability to communicate clearly, concisely and effectively, both verbally and in writing.

*Ability to establish and maintain effective working relationships with others.

Ability to use calculators, computer terminals, and telephone.

*Necessary at Entry

MINIMUM REQUIREMENTS:

High School Diploma or equivalent.

NC:   06/94
REV: 12/95
REV: 09/96
REV: 10/98
REV: 02/00
REV: 11/01
REV: 08/05