COORDINATOR OF CHILDREN'S SERVICES4248D2 DEFINITION OF WORK Summary This is administrative, consultative, and coordination work dealing with the needs of children. Work involves planning, evaluating, coordinating, and integrating programs which provide services for children. Work also includes developing administrative procedures to achieve program goals in accordance with laws and regulations. Work may also include writing, reviewing, and promulgating regulations; planning and implementing a training program for grantee agencies, surveyors, the regulated community, the public, and other state agencies. Professional judgment is required to determine the adequacy of reports, to analyze data to determine compliance, to recommend policies, and to initiate enforcement action. Standard Classification Factors Supervision Received - LEVEL C: "Under direction…" Employees at this level usually receive a general outline of the work to be performed and are generally free to develop their own sequences and methods within the scope of established policies. New, unusual, or complex work situations are almost always referred to a superior for advice. Work is periodically checked for progress and conformance to established policies and requirements. Difficulty - LEVEL C: Considerable… Duties which require a high degree of concentration because of the many factors which must be considered and weighed before a decision can be reached. Usually positions that require planning, developing, and coordinating programs and directing fairly large groups of people fall into this category. Complexity - LEVEL D: Work is of a diversified nature that usually involves multiple unrelated steps. Analytical thought is necessary for dealing with complex data and situations. Work often involves a variety of unrelated processes and may require planning or carrying out a sequence of actions or both. Several alternatives usually exist at this level for approaching problems or situations. Workers at this level exercise a considerable amount of independent judgment. Work is controlled by occasional review and by reporting to or consultation with supervisors or superiors. When guidelines exist at this level, they are usually broadly defined or technical requiring careful analysis and interpretation. Consequence of Actions or Decisions - LEVEL D: Consequences of actions or decisions at this level are significant as the work may be rarely if ever reviewed, making errors difficult to detect. Errors may cause major program failure or a high degree of confusion. Injuries to others due to errors are serious or incapacitating or both and costs due to errors are substantial. Contacts - LEVEL D: The purpose of the contact is to justify, defend, negotiate, persuade or interrogate to settle matters, maintain good will, gain cooperation or reach compromises when the information is controversial or the individuals or groups have strong differences of opinions or diverse viewpoints. Extensive use of communication techniques and well developed communication skills are required for dealing with others. Physical Demands - LEVEL A: The work is predominantly sedentary and requires minimal or negligible physical exertion. The employee is normally seated; however, the nature of the work allows for periods of standing or walking at will. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL B: Involves functional leadership responsibility. As a "senior worker", performing essentially the same or similar work as those overseen, responsibility includes training, instructing, scheduling and reviewing. As a "project leader" may be responsible for a phase(s) of a single project which includes planning, coordinating and reviewing the work of others. This level may also involve limited administrative responsibility such as participating in the evaluation of work performance. Distinguishing Features Differs from the Community Program Consultant class in which the work involves performing specialized work in program administration and providing consultation to regional and community-based agencies which receive federal or state grants to deliver social, aging, health, correctional or other human services. Differs from the Human Services Counselor class, which is specialized professional human services work. May serve as expert resource in a program or within a social service system. EXAMPLES OF WORK PERFORMED Conducts a continuing survey to determine facilities available in the state for serving children; manages supervises, and coordinates survey activities with other agencies. Reviews and analyzes survey reports to determine compliance with applicable statutes and regulations. Develops procedures with agency guidelines. Directs activities of professional staff in conducting surveys and complaint investigations. Coordinates survey activities with those of other bureaus and agencies; maintains survey inspection records. Develops methods and guidelines within agency goals to manage the regulatory administration of specific child care programs including registered family day care homes, licensed day care homes, preschools, child care centers, mothers day out, school age programs, programs for children with handicapping conditions, headstart programs, family foster homes, attendant care, group boarding homes, residential centers, detention centers, secure care centers, maternity centers, child placing agencies, and child care resource and referral agencies. Confers with local communities to explain, promote, and assist in establishing community facilities and programs for children. Reviews grant applications for services for children's services; coordinates, manages, and monitors approved grants. Authorizes the licensure or registration of childcare facilities and agencies and initiates enforcement action; provides program over-sight and technical assistance to assure compliance with state and federal regulations. Recommends enforcement procedures to administrative supervisor. Prepares affidavits, gives depositions and testifies in administrative and professional capacities at Administrative and Court hearings. Develops plans to obtain federal funding and to implement child service programs; develops policies and procedures for program implementation. Provides training to providers and/or surveyors, including developing manuals, and reviewing applicable laws, regulations, policies, and directives pertaining to childcare. Maintains a database in order to develop statistical reports and to provide analyses of programs. Approves childcare operational plans and home rate modifications. Represents the agency and serves as a spokesperson at national, regional, state, and local conferences and meetings serving as an expert in the field of work. REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS Knowledge Knowledge of objectives, functions, and policies of child care programs and services. *Knowledge of human behavior, childcare problems, and early childhood education and development. Knowledge of state laws and regulations related to licensure and registration of childcare facilities and agencies. Knowledge of regulatory administration, survey procedures and techniques. Knowledge of the principles and techniques of supervision. Abilities Ability to develop, implement, and coordinate guidelines in statewide programs for children. *Ability to prepare comprehensive reports and communicate effectively, orally and in writing. *Ability to establish and maintain satisfactory relationships with administrators, professional personnel, employees in various fields of children's work, and the public. *Ability to analyze, evaluate and coordinate the work of support staff and child care facility surveyors. *Ability to train support staff and child care facility surveyors. *Necessary at Entry MINIMUM REQUIREMENTS: Seven years of experience in child services. Education may be substituted for experience as determined relevant by the agency. NC: 06/94 |