REHABILITATION SUPPORT WORKER II7616F1 Pay Grade: 17 19 DEFINITION OF WORK Summary This is work providing residential support services for clients in a rehabilitation
assessment or training center. Standard Classification Factors Supervision Received - LEVEL B: "Under general supervision. . ." Employees working under general supervision usually receive some instructions with respect to the details of most assignments but are free to develop their own work sequences within established procedures, methods and policies. They are often physically removed from their supervisor and subject to only periodic checks. Difficulty - LEVEL B: Average. . . Where the employee is confronted with a variety of duties susceptible to different methods of solution which, in turn, places a correspondingly higher demand upon resourcefulness and concentration. Positions which require the analysis and evaluation of raw data and the rendering of conclusions would, in many instances, fall into this category. Complexity - LEVEL C: Work is of a standardized nature that may involve a variety of duties. Analytical thought becomes more important at this level due to increased data and changing situations. Tasks usually have several steps, some of which may not be directly related. Alternatives may exist for processes or methods to be used in solving problems. Workers at this level exercise a moderate amount of independent judgment. Work is controlled by routine review and reporting to or consultation with supervisors. When guidelines exist at this level, they tend to be more complicated or technical in nature requiring careful interpretation. Consequence of Actions or Decisions - LEVEL C: Consequences of actions or decisions at this level are limited in scope and effect as the work is reviewed occasionally. Errors may cause moderate inefficiency. Costs due to errors may be significant. Contacts - LEVEL B: The purpose of the contact is to plan, coordinate and advise on work efforts, interpret guidelines or instructions, elicit opinions or give guidance on the basis of facts to resolve common issues or problems when the information is not sensitive in nature or the individuals or groups are working toward mutual goals and have basically cooperative attitudes. Well developed communication skills are required. Physical Demands - LEVEL C: The work requires moderate physical exertion. Environmental Conditions - LEVEL A: The work environment involves normal everyday hazards or discomforts typical of offices, meeting and training rooms, or libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent in the work environment. Exposure to deviations from pleasant environmental conditions is only occasional. The likelihood of injury is remote. Supervision/Leadership - LEVEL C: Typically involves limited supervisory responsibility which entails performing as a "first line supervisor" for a small number of employees. Supervision is not the primary responsibility of the job. Responsibility includes training, instructing, scheduling, and reviewing work and recommending hiring and disciplinary actions to a higher level of authority. Distinguishing Features Differs from the Mental Health/Developmental Disability Technician classes who provides personal care, active treatment, development, habilitation and/or rehabilitation activities in a state operated facility for the mentally ill or developmentally disabled. EXAMPLES OF WORK PERFORMED Manages the residential facility assuring safety procedures are followed, meeting the requirements of certifying agencies. Reviews all written reports and daily logs to alert staff to unusual and other pertinent matters. Monitors clients' medication and health needs and reports results and problems to appropriate staff. Coordinates admission of new clients, interacting with clients to assist with adjustments and reinforce appropriate behavior. Teaches clients community and daily living skills, personal hygiene, and safety procedures. Represents the agency in transactions with families and parents, businesses, and professional staff. Supervises staff. REQUIRED KNOWLEDGE, ABILITIES, AND SKILLS Knowledge *Knowledge of basic English and arithmetic. Knowledge of good housekeeping procedures. Knowledge of the principles of human behavior. *Knowledge of basic counseling techniques applicable to daily problems or crisis situations resulting from behavioral problems. Knowledge of the principles of supervision. Knowledge of physical, emotional, and mental disabilities. *Knowledge of healthful and safe living standards. *Knowledge of facility's policies and procedures. Abilities *Ability to express oneself, orally and in writing. *Ability to follow written and oral instructions. Ability to work with and guide physically or mentally handicapped clients. Ability to effectively enforce rules without arousing antagonism and to maintain order, security, sanitation, and safety in a residential setting. *Ability to work independently with minimal supervision. *Ability to supervise other workers. Ability to maintain effective working relationships with other staff. Ability to provide ongoing instruction to supervisees. *Ability to apply counseling techniques to be used in working with the physically or mentally handicapped. *Necessary at Entry MINIMUM REQUIREMENTS: Six months experience providing or supervising the care of individuals in a hospital, mental health or mental retardation facility or in an independent or transitional living setting. Education may be substituted for experience as determined relevant by the agency. NC: 12/88 |