SMART Messages


DATE January 19, 2012
Module Finance
Subject HOT TOPIC - - SMART Service Desk 'Solutions' Database


Got a question? There may be an available solution waiting for you in the SMART Service Desk Solutions database. And remember, you do not have to have a Service Desk ‘User Name’ (signon) and password to get to the Solutions. These ‘Solutions’ are like a library and are there for all agency employees to use. As an example, if you need to find out how to adjust a deposit, there is an available Solution that walks you through this process. All you need to do is type in a keyword of ‘adjust’ or ‘deposit’ or both ‘deposit adj’ and the database will be searched for a ‘Solution’ that contains these words. Instructions are below.

  • First step is to go to:
  • The screen below will be presented, click on the ‘SMART Solutions Knowledge Base’ link.

  • The Solutions page will be presented.

  • To perform a search on a particular topic, enter a key word in the box next to the magnifying glass and click on ‘Search Solutions’. All Solutions with the key word entered, in this case ‘deposit adj’, will be presented.

Best Regards,

The SMART Team



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