Abolished
SYSTEMS SOFTWARE SUPERVISOR
1866P2
- Pay Grade: 33
DEFINITION OF WORK
Summary
This is supervisory or project management work in supervising or
managing the activities of systems software programmer/analyst personnel in an
organization.
Work involves reviewing and evaluating the work of subordinates;
implementing policies regarding budget, staffing levels, and quality standards;
responsibility for production in work unit, which may include a large project or several
smaller projects; providing quality assurance review as required by assignments; making
recommendations on staffing levels and personnel related activities (hiring, promotion,
separation, etc.); providing status reports on the activities of assigned unit.
Standard Classification Factors
Supervision Received - LEVEL D: "Under general
direction..." Employees at this level are usually in charge of a large and important
organizational unit. They plan and carry out assignments with little supervision. They
report regularly to a superior, usually by means of occasional conferences, to discuss
work progress or new problems which require advice from above. This designation will
pertain to classes with a high order of independence.
Difficulty - LEVEL C: Considerable - Duties which require a high
degree of concentration because of the many factors which must be considered and weighed
before a decision can be reached. Usually positions that require planning, developing, and
coordinating programs and directing fairly large groups of people fall into this category.
Complexity - LEVEL D: Work is of a diversified nature that usually
involves multiple, unrelated steps. Analytical thought is necessary for dealing with
complex data and situations. Work often involves a variety of unrelated processes and may
require planning or carrying out a sequence of actions or both. Several alternatives
usually exist at this level for approaching problems or situations. Workers at this level
exercise a considerable amount of independent judgment. Work is controlled by occasional
review and by reporting to or consultation with supervisors or superiors. When guidelines
exist at this level, they are usually broadly defined or technical requiring careful
analysis and interpretation.
Consequences of Actions and Decisions - LEVEL D: Consequences of
actions or decisions at this level are significant as the work may be rarely if ever
reviewed, making errors difficult to detect. Errors may cause major program failure or a
high degree of confusion. Injuries to others due to errors are serious or incapacitating
or both and costs due to errors are substantial.
Contacts - LEVEL C: The purpose of the contact is to influence,
motivate, conduct interviews, make formal presentations or counsel to achieve common
understanding or solutions to problems when the information is sensitive in nature or the
individuals or groups are skeptical or uncooperative. Communication techniques and well
developed communication skills become an important requirement at this level.
Physical Demands - LEVEL A: The work is predominantly sedentary
and requires minimal or negligible physical exertion. The employee is normally seated;
however, the nature of the work allows for periods of standing or walking at will.
Environmental Conditions - LEVEL A: The work environment involves
normal everyday hazards or discomforts typical of offices, meeting and training rooms, or
libraries. Comfortable levels of temperature, ventilation, lighting and sound are inherent
in the work environment. Exposure to deviations from pleasant environmental conditions is
only occasional. The likelihood of injury is remote.
Supervision/Leadership - LEVEL D: Involves administrative
supervision responsibility. As a "first line supervisor", the primary
responsibility involves scheduling, supervising and evaluating employees who perform the
same or similar work. Responsible for recommending hiring and disciplinary actions to a
higher level of authority. As a "project manager" may direct the activities of
project leaders to develop plans and criteria and to evaluate progress and results for one
or more projects.
Distinguishing Features
Differs from Applications Programmer/Analyst class series in which
incumbents specialize in developing, maintaining, analyzing and modifying applications
programs.
Differs from the Systems Software Programmer/Analyst IV class in
which incumbents do not have project management responsibilities and have less supervisory
responsibilities.
Differs from Systems Software Manager class in which incumbents
perform work which includes the management of an entire systems software programming unit.
EXAMPLES OF WORK PERFORMED
Supervises the work activities of Systems Software
Programmer/Analysts engaged in the development, implementation and modification of systems
software.
Plans groups' short and long range activities; assigns priorities,
time frames and provides backup to staff for the solution of complex problems; supervises
progress of work assignments according to time frames and resource allocations.
Coordinates activities involved with the implementation of system
software and the proper interface with multiple systems, programs and data base.
Serves as user contact in initial discussions for development of
new systems software or modification of systems software that significantly enhances
existing information technology systems; assists in determining equipment and personnel
needs for operation of systems software.
Develops standards and criteria for the installation, operation
and management of computer systems and recommends them for implementation.
Writes reports for management and users; advises on proper course
of action.
Plans and directs the analysis, design, programming and
implementation of systems software.
REQUIRED KNOWLEDGE, ABILITIES AND SKILLS
Knowledge
*Knowledge of techniques, procedures and methods of systems
software activities, including file organization, data base design and standards.
*Knowledge of supervisory principles and practices.
Knowledge of basic personnel policies and procedures.
Knowledge of the capability of data processing equipment and
methods of communications.
*Knowledge of the principles and techniques of planning work
activities in a data processing environment.
Knowledge of the mission, goals and objectives of the agency as
well as those of state government.
Abilities
*Ability to plan and supervise the implementation of short and
long range operational activities, systems and objectives.
*Ability to plan, organize, instruct and review the work of
technical personnel.
*Ability to establish and maintain effective working relationships
with users, technical staff, management, vendors and other officials.
*Ability to prepare reports for users and management in a clear
and concise manner.
*Ability to provide quality assurance reviews.
*Ability to make independent decisions with little or no
instruction.
*Necessary at Entry
MINIMUM REQUIREMENTS:
Independent complex work experience in systems software
programming/analysis and leadership ability at the lead work level.
- NC: 12/93
- REV: 12/95
- REV: 10/98
- REV: 02/00
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